Software, materials, services and other related information are collectively referred to as “content.”
“you” means you individually, any person, including any employer that you are acting on behalf of.
ET Solutions LLC means ET Solutions LLC inc. Or ET Solutions LLC limited or ET Solutions LLC. And/or any of its affiliates, wherever applicable.
“ET Solutions LLC certified technician means” technicians and specialists certified by ET Solutions LLC to perform the services under this agreement.
“plans” or “subscription/(s)” are tenured subscription plans offered by ET Solutions LLC that are active for a specified period and will include any incident based plans such as “per incident plan” or the like.
“materials” means any web casts, download areas, white papers, press releases, datasheets, faqs, product information, quick reference guides, or other works of any kind that are made available to download from the ET Solutions LLC portal are the proprietary and copyrighted work of ET Solutions LLC and/or its suppliers. The definition of “materials” does not include the design or layout of the ET Solutions LLC.net web site or any other ET Solutions LLC owned, operated, licensed or controlled website.
“software” means a computer program of any kind, whether owned by ET Solutions LLC or a third party, whether delivered via download, cd, other media, or other delivery method, including client and/or network security software. Elements of the software are protected under copyright, trade secret, unfair competition, and other laws. Software includes both ET Solutions LLC software and third party software. Your use of software is subject to the respective agreements such as a license agreement or user agreement that accompanies or is included with the software, ordering documents, exhibits, and other terms and conditions that apply (“license terms”).
You may order services by submitting plan orders through the ET Solutions LLC portal or by calling ET Solutions LLC. Once ET Solutions LLC accepts the plan order submitted by you, then you will receive an email from ET Solutions LLC at the email address that you provide or have provided to ET Solutions LLC as part of the registration process for the services. ET Solutions LLC is not responsible for rendering services in connection with any plan order that it has not accepted. Upon acceptance by ET Solutions LLC of a plan order, you will have a plan.
Subject to the terms and conditions, and other terms specific to each plan, ET Solutions LLC will address your query using commercially reasonable efforts in providing appropriate solutions under the services. In most cases, ET Solutions LLC will attempt problem diagnosis and a solution through chat, email or other means as it deems most appropriate under the circumstances including remote access. You understand that if remote access is used on your computer there will be no residual software from the remote session; however, there may be a text file placed on your computer that will explain the work that was done on your computer. If such a text file is placed on your computer, you have the option to either save the file for future reference or to delete it from your computer. All undertakings under plans are subject to ET Solutions LLC’s limited warranty, which is set forth below. For more information, please refer to online documentation or call us at 1- 888-335-3319. You agree to pay all services fee and any other applicable fee/charges as set out in the relevant plan order in accordance with the payment terms provided below.
Services against any plan order will be available once you have made payment for services according to the requirements of the corresponding plan order. ET Solutions LLC has no obligation to render services under any plan if the payments as required under any plan order have not been made.
You understand that certain plans may have fee including, but not limited to “service fee” and/or “activation fee and/or software license fee” payable either on an annual basis (“annual payment plan”) or on a monthly basis (“recurring payment plan”). Subject to the applicable term plan, all payments under the annual plan shall be made upfront at time of commencement of the subscription cycle. For payments under the recurring payment plan, all payments fees shall be made in advance apart from the monthly installments of the service fee, payable over a one (1) year payment term, you shall be charged an additional non-refundable activation fee at the time of registration, as specified in the plan order. The fee (including activation fee/software license fee) can be refunded as per the provisions of refund specified herein. All fee under this clause or a relevant plan order, is payable at the time of commencement of the plan.
When you purchased the service, you agreed to a specific price and plan, where such plan maybe for a different duration (“term plan”). Plans can also have license fees. License fees will be paid alongwith the service fee and shall remain valid for a period of 1 years from the date of subscription. While opting for an upgrade of your services, you need to pay as per the terms of the upgrade offer. All terms of service fee and/or any other fee payable under any mode of payment for a subscription shall be set forth in the applicable plan order. Similarly, some plans may offer a discount on the service if you sign up for other ET Solutions LLC services (“bundle discount”). You agree to maintain your service and the bundled services for the applicable term. If you signed up for a term plan or a bundle discount, the price available with those plans is valid until one of the following occurs: (1) the term plan expires; (2) you drop one of the ET Solutions LLC services you were required to purchase to receive the special rate as notified to ET Solutions LLC; or (3) you terminate the agreement/ plan before the expiry of the relevant term.
You may be asked to provide us with a credit card number from a card issuer that we accept in order to activate your service. You hereby authorize ET Solutions LLC to charge and/or place a hold on your credit card with respect to any unpaid charges for services or any related equipment. You authorize the issuer of the credit card to pay any amounts described herein without requiring a signed receipt, and you agree that these charges are to be accepted as authorization to the issuer of the credit card to pay any amounts described herein without requiring a signed receipt, and you agree that these charges are to be accepted as authorization to the issuer of the credit card to pay all such amounts. You authorize ET Solutions LLC and/or any other company who bills products or services, or acts as billing agent for ET Solutions LLC to continue to attempt to charge and/or place holds with respect to all sums described herein, or any portion thereof, to your credit card until such amounts are paid in full. You agree to provide ET Solutions LLC with updated credit card information upon ET Solutions LLC’s request and any time the information you previously provided is no longer valid. You acknowledge and agree that neither ET Solutions LLC nor any ET Solutions LLC affiliated company will have any liability whatsoever for any non-sufficient funds or other charges incurred by you as a result of such attempts to charge, and/or place holds on, your credit card. If you mistakenly provide a debit card number, instead of a credit card number, you authorize all charges described herein to be applied to such debit card unless and until you provide a credit card number. In the event you are enrolled, or later enroll, in an automatic payment or electronic funds transfer plan, you agree that all sums described herein may be charged, at ET Solutions LLC’s option, to the account number provided for such automatic payment or electronic funds transfer plan. When payment is made by credit card or debit card, payment will also be subject to the terms and conditions established by the credit or debit card issuer. If charges cannot be processed through your credit card, or if your bank draft or electronic funds transfer is returned for insufficient funds, we will charge you an additional $15.00.
You agree and acknowledge that your subscription under the plan will automatically renew for the same period as mentioned in your plan, unless notified otherwise by you (“auto renewal”). However, a plan and/or an antivirus or/a warranty purchased from ET Solutions LLC shall be automatically renewed (in accordance with the terms of the plan) only after we send you an email (registered with ET Solutions LLC) 30 days before the expiry of your subscription term notifying you about the automatic renewal of your plan with an option of opting out from the automatic renewal and only if you do not opt out, your credit card, which was used in paying for the original plan or any other purchase from us will be charged with the amount of the then prevailing subscription charges as per the payment option that you selected at the time of registering with ET Solutions LLC. In some cases, ET Solutions LLC may offer upgrade offers to you. Upon your acceptance of such upgrade offer, your credit card, which was used in paying for the original plan or any other purchase from us, will be charged with the amount mentioned in the upgrade offer.
If you would like to opt out of the auto renewal, please call us at 1-888-335-3319 and speak with one of our customer service representative at least 30 days prior to your subscription end date to discontinue your service or write to us at firstname.lastname@example.org
If ET Solutions LLC technical experts have been unable to resolve the issue or the issue lies out of our capacity then the refund and the cancellation policy would be applicable. As per incidental plans money-back guarantee is valid for 7 days, beginning at the time of 1st event.
For the period exceeding six months, ET Solutions LLC tech support will exercise its discretion in deciding, depending upon the time invested in it, from no refund to pro-rata refund on a case to case basis.
In case of refund the amount will be paid back to the same debit/credit card or bank account used to make the original payment.